Air Canada - Left Behind - UPDATE

Read the previous post here.

Since I haven't received my promised compensation within the promised time frame, I decided to go to the website on the sheet and email Customer Relations. I filled out the form on the site, with a brief description of my problem, and hit submit. I then received the following email:

WHAT.

Air Canada - Left Behind

Two weeks ago, I flew to California along with three other people . All four of us were booked on the same flight Air Canada for 8:30 am. We arrived at Pearson International Airport the recommended two hours before our boarding time, and unfortunately, customs and security took about that long to get through.

We got to the gate just as they were boarding, and one by one we handed our boarding passes to the woman at the counter. The other three travellers handed theirs along, but when it came time for me to hand mine to them, the woman checked my name and, with a straight face and no semblance of regret, handed back my boarding pass and passport, and told me there was no room on the plane and I would have to wait to see if I seat opened up.

Site Dudes – The Dudes Are Rude

One day at work, the phone rang, as it has a habit of doing quite often. I picked up the receiver, thanked them for calling as I always do, and asked how I could help them. The person that answered spoke so quickly that I didn’t catch their name or where they were calling from. I politely asked them to repeat themselves. After a loud sigh, she repeated, “This is Erin from Site Dudes.”

UPS - A Battle of Epic Proportions – The Conclusion

Monday August 29, 2011

Sharla called in the morning to inform me that she spoke with the financial department and she was informed that a cheque had already been sent out. She requested that I check with Penny to verify if it had been cashed yet. I informed her that Penny was currently in with a patient and that I could check when she was done.

UPS - A Battle of Epic Proportions – Week Nine

Thursday August 25, 2011 (over 2 months since I initially requested a refund)

Due to a death in my family, I was away from work Mon-Wed of this week. I came back to the following email, which was sent the morning of Monday August 22^nd:

Dear Jessica,

Thank you for your question.

Our records indicate that your inquiry was forwarded to our Finance and Accounting Department for resolution on 08/19/11. Our system shows that they are currently reviewing the request. You can expect a call by the end of the business day on 08/22/11.

We hope this information is helpful.

If we may assist you in the future, please don't hesitate to contact us.

Norah M
UPS
Customer Service Team

UPS - A Battle of Epic Proportions – Week Eight

Monday August 8, 2011

Returning from two weeks of vacation, I found this email from Norah waiting for me (dated July 25):

Dear Jessica,

Thank you for your follow up inquiry.

All documentation has been printed and the proper signatures have been obtained. The refund request may take approximately 1-2 weeks for finalization.

If we may assist you in the future, please don't hesitate to contact us.

Norah M
UPS
Customer Service Team

UPS - A Battle of Epic Proportions – Week Five

Monday July 18, 2011

There was still no reply to my email, so I sent Melissa another email asking if this long of a delay was normal. I received the following email from a “Norah M”:

Dear Jessica,

Thank you for your patience.

Please forward the following information so that we may forward a message to our Finance and Accounting Department further assistance:

- Your telephone number
- Your complete address
- Your company name and contact name

Once this information is received, we will enter a message on your behalf and you will be contacted the next business day.

I apologize for the delay in our response.

If we may assist you in the future, please don't hesitate to contact us.

Norah M
UPS
Customer Service Team