Tuesday, April 22, 2014

Air Canada - Left Behind - UPDATE

Read the previous post here.

Since I haven't received my promised compensation within the promised time frame, I decided to go to the website on the sheet and email Customer Relations. I filled out the form on the site, with a brief description of my problem, and hit submit. I then received the following email:


WHAT.


Air Canada - Left Behind

Two weeks ago, I flew to California along with three other people . All four of us were booked on the same flight Air Canada for 8:30 am. We arrived at Pearson International Airport the recommended two hours before our boarding time, and unfortunately, customs and security took about that long to get through.

We got to the gate just as they were boarding, and one by one we handed our boarding passes to the woman at the counter. The other three travellers handed theirs along, but when it came time for me to hand mine to them, the woman checked my name and, with a straight face and no semblance of regret, handed back my boarding pass and passport, and told me there was no room on the plane and I would have to wait to see if I seat opened up.