UPS - A Battle of Epic Proportions – Week Two and Three

Thus began the following weeks of waiting for replies and updates.

Wednesday June 29, 2011

I received the following email from Melissa:

Dear Jessica,

Thank you for your patience.

Unfortunately, I am still waiting for the billing information regarding your shipment. I will continue to monitor our system and send you an update by 5:00 PM on 07/05/11.

I sincerely apologize for the delay in resolving this issue.

If we may assist you in the future, please don't hesitate to contact us.

Melissa L
UPS
Customer Service

Tuesday July 5, 2011

By the end of the business day, I had heard nothing from Melissa, so I sent an email inquiring about an update.

Wednesday July 6, 2011

I came into the office to find the following email from Melissa:

Dear Jessica,

Thank you for your patience with this issue.

Unfortunately, the billing information has not been key entered in our system. I will continue to monitor the system and send you an update by 5:00 PM on 07/11/11.

I sincerely apologize for the delay in finalizing this issue.

If we may assist you in the future, please don't hesitate to contact us.

Melissa L
UPS
Customer Service

Continue to Week Four.